Cancellation and Refund Policy for Pixbake
At Pixbake, we strive to provide you with an exceptional experience when generating or modifying images using our AI-powered platform. However, we understand that there may be circumstances where you need to cancel your request or seek a refund. To ensure transparency and fairness, we have outlined our cancellation and refund policy below.
Cancellation Policy:
1. Cancellation Before Processing: If you cancel your request before our AI system begins processing your images, you will be eligible for a full refund of any fees paid.
2. Cancellation During Processing: Once our AI system has started processing your images, we cannot cancel the request or issue a refund. This is due to the computational resources and time invested in generating or modifying the images.
Refund Policy:
1. Unsatisfactory Results: While our AI technology is highly advanced, there may be instances where the generated or modified images do not meet your expectations. In such cases, we will review your request and provide a refund if we determine that the results are significantly different from what was reasonably expected based on your input.
2. Technical Issues: If our AI system encounters technical difficulties during the processing of your images, resulting in incomplete or corrupted outputs, we will issue a refund for the affected request.
3. Service Disruptions: In the event of any unplanned service disruptions or downtime on our platform, which prevents us from completing your request within a reasonable timeframe, you will be eligible for a refund.
To request a refund, please contact our customer support team within 7 days of placing your order. Provide detailed information about your request, the issues encountered, and any relevant screenshots or examples. Our team will review your request and respond within 5 business days.
Please note that refunds will be processed using the same payment method used for the original transaction. Additionally, we reserve the right to refuse refund requests that are deemed fraudulent or abusive.
By using Pixbake's services, you agree to our cancellation and refund policy. We appreciate your understanding and cooperation in ensuring a fair and efficient experience for all our users.
If you have any further questions or concerns, please don't hesitate to reach out to our support team.